1. Who We Are
PK STORE (PK GROUP) operates as a business platform providing customer communication, order updates, support, and transactional notifications through our website and WhatsApp Cloud API messaging system.
Our website address is: https://pkgroup.in
We are committed to protecting your privacy and handling your data in a transparent and secure manner.
2. Information We Collect
We collect only the minimum information required to provide our services effectively.
This may include:
- Name (if provided by you)
- Phone number (for WhatsApp communication)
- Order or transaction details (if applicable)
- Basic communication history (messages exchanged with us)
- Technical logs such as IP address (for security and fraud prevention)
We do not collect unnecessary personal data.
3. How We Use Your Information
We use collected information only for:
- Sending order updates and service notifications via WhatsApp
- Customer support and communication
- Transactional messages related to purchases or services
- Improving service reliability and preventing abuse or spam
We do not sell, rent, or trade your personal data.
4. WhatsApp Messaging & Opt-Out Policy
We use WhatsApp Cloud API to communicate with customers.
You are always in control of your communication preferences.
Opt-Out
If you no longer wish to receive messages, simply reply:
STOP
Once you send “STOP”, we will:
- Immediately stop sending promotional or non-essential messages
- Retain only minimal records required to respect your opt-out request
- Continue only essential transactional communication if legally required
You may also request re-subscription at any time.
5. Data Retention
We retain personal data only for as long as necessary:
- Order and transaction data may be retained for accounting and legal compliance
- Communication data may be retained for customer support history
- Opt-out requests are stored indefinitely to ensure compliance
We do not retain data longer than required for business or legal obligations.
6. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Maintain session preferences
- Analyze basic website usage
Cookies do not store sensitive personal information.
You may disable cookies in your browser settings at any time.
7. Embedded Content
Our website may include embedded content (e.g., videos, images, or external links).
Embedded content behaves as if you visited the external website directly, and those websites may collect data according to their own privacy policies.
8. Data Sharing
We do not sell or share your personal data with third parties.
We may share limited data only with:
- WhatsApp/Meta (for messaging delivery via Cloud API)
- Service providers required for payment, logistics, or technical operations
- Legal authorities when required by law
9. Data Security
We take reasonable security measures to protect your data, including:
- Secure server infrastructure
- Restricted access to personal data
- Encryption where applicable
- Monitoring for unauthorized access or abuse
However, no system is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
You have the right to:
- Request access to your data
- Request correction of incorrect information
- Request deletion of your data (where legally applicable)
- Opt out of communications at any time by replying STOP
11. Third-Party Services
We may use third-party services for:
- WhatsApp Cloud API messaging
- Payment processing
- Analytics (basic usage tracking)
Each third party operates under its own privacy policy.
12. Automated Messaging
We use automated systems for:
- Order updates
- Notifications
- Transactional alerts
No automated decision-making or profiling is used that affects your legal rights or financial standing.
13. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised date.
14. Contact Information
If you have any questions or concerns regarding this Privacy Policy, you can contact us at:
PK STORE (PK GROUP)
Website: https://pkgroup.in
Support: support@pkgroup.in